Customer Service

Our Merchandise Return Policy

We expect you will be satisfied with all the purchases you make from us. If for some reason you are not satisfied with your purchase, we will issue you a refund. The conditions are as follows:

  1. Returns must be made and received by us within 20 days of delivery or receipt.
  2. Merchandise must be in original condition.
  3. Shipping and handling charges are not refundable.
  4. Special orders, altered items, or items made to order are not refundable nor exchangable. All sales are final.
  5. Determination of use and salability is at our discretion.
  6. We reserve the right to charge a 20% restocking fee.
  7. Do not ship returns C.O.D. We will not accept any C.O.D. shipments. They will be refused and the package returned to you.      

Our Return Procedures

  1. To request a return authorization number from ChainzOnline please use the form below...

    2. Please be sure and double check your email address to help insure a prompt reply.

    Billing Name on Order:

    Order Number:

    Email Address:

    Comments:

  2. Package the item along with the original paperwork and send shipping paid and insured to:
  • CHAINZ
  • Auth # ____________
  • 509 N.Park Street
  • Westmont, IL. 60559

Privacy Policy

Our Commitment To Our Customers

As our customer, you have provided us with certain personal and financial information. This is your private information. We do not share or sell your information to anyone. The information we collect is to complete the purchase you made or to inform you of exciting and new items as they become available. For our mutual protection, we may obtain personal information from third parties to prevent fraud and verify your identity.

SSL Security

Your private information is safeguarded by some of the best online security available. Secure Sockets Layer (SSL 128 Bit) protocol provides you with a high level of security when you make a purchase on our Web site. Our SSL uses a well tested mathematical formula to encrypt your information. By clicking on the small lock icon or the GeoTrust image that is displayed throughout our website and during checkout, you can view our SSL certification. 

You can shop at CHAINZonline.com with confidence. We are partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

We would be pleased to answer any questions or take your order by phone. You can reach us at 630-935-3818 Monday through Friday 8:00 AM until 3:00 PM central time.

Protect Yourself

Do not provide your account information to anyone. If you become aware of any suspicious activity concerning your order with us or you have any additional questions about our commitment to your privacy, please contact us